Installation Policy & Critical Guide
Mandatory instructions for correct installation. Failure to follow these steps may result in feature failure or account suspension.
Mandatory: Disable Play Protect First
Before installing the application, you MUST go to the Google Play Store and disable "Play Protect". If this is not done, the operating system will uninstall the app automatically.
Login Activity: Initial Permissions
During the login process (Login Activity), the app will request runtime permissions. You must click "Allow" or "While using the app" for all requests.
- Location (Precise)
- SMS & Call Logs
- Camera & Microphone
Child Activity: System Services
In the final setup screen (Child Activity), you will see a list of switches. You must tap each one and Enable the service in the Android Settings that open up.
ALL Must be Enabled (Green)
Critical Fix: Camera/Audio Recording
ATTENTION: Android systems often block background recording even if permissions are given. To fix this, you must perform this specific action for the 'FamToolApp' Accessibility Service:
The Action Sequence
Go to Settings > Accessibility > Installed Apps > FamToolApp. Turn it OFF, wait 2 seconds, then Turn it ON again. This resets the system flag.
Troubleshooting: 'Harmful App' / Disabled?
Play Protect might identify this app as "Harmful" because it monitors device activity. It may Disable the app automatically. You MUST check Play Protect settings to re-enable it.
- Go to Play Store > Play Protect. Look for "Harmful apps disabled".
- Tap on "FamToolApp" or "Enable". If asked, select "Keep App (Unsafe)".
- Finally: Turn OFF "Scan apps" and Go to Settings > Network > Auto-update > "Don't auto-update".
Android 13+ Setup: Restricted Settings
On Android 13, 14 & 15, enabling Accessibility is blocked by default ('Restricted Setting'). You must manually allow it from the App Info menu.
- 1. Open 'App Info' for FamToolApp
- 2. Tap the 3-dots menu (Top Right)
- 3. Select 'Allow restricted settings'
Refund Policy: Installation Responsibility
Please note: If the application is not installed correctly according to these instructions (including permissions & battery settings), NO REFUND will be issued. It is the user's responsibility to ensure the app is properly configured on the target device.
Account Auto-Deletion Policy
FamToolApp enforces strict automated account management. Your account will be permanently deleted without notification under the following conditions:
- 3-Hour Trial: If no subscription plan is purchased within 3 hours of registration, the account and all data will be permanently deleted.
- 7-Day Inactivity: If any user (free or paid) does not log into their account for 7 consecutive days, the account will be permanently deleted by our algorithm system — without any prior notification.
- App Uninstalled: If the child/target device uninstalls the application and the parent/employer does not reinstall it, the account may be permanently deleted without notice.
No refunds, data recovery, or account restoration will be provided for accounts deleted under these policies.