Refund & Cancellation Policy

FamToolApp provides digital software services. Due to the intangible nature of digital products, refunds are generally not provided once a subscription has been purchased and the service has been activated. We operate under a strict "Satisfaction Guarantee" model that prioritizes product functionality, but we require users to adhere to specific installation guidelines.

We offer a partial or full refund only if our technical support team fails to resolve a persistent technical issue that originates from our software, provided that the user has fully cooperated with our troubleshooting process.

FamToolApp relies on Android System permissions to function correctly. It is the sole responsibility of the user to install the application correctly on the target device and grant all necessary permissions.

Before purchasing a subscription, it is the user's responsibility to verify that the target device is compatible with FamToolApp. We do not issue refunds for the following compatibility or access situations:

• Physical Access: You must have physical possession of the target device for the initial installation. No refund will be issued if you purchase a plan but cannot physically access the phone to install the app.
• OS Incompatibility: Older Android versions (below 7.0) or specific heavily restricted ROMs (like Android Go edition) may not support all features.
• Internet Connection: The target device requires an active internet connection to upload data. We are not responsible for data loss during periods where the target device is offline or disconnected.
• Device Reset/Loss: If the target device is lost, damaged, or factory reset by the owner, the software will be removed. This does not qualify for a refund of the remaining subscription period.

A refund request will only be considered after the user has submitted a formal support ticket and allowed our technical team to investigate the issue. You must provide:

• Screenshots or video proof of the error.
• Confirmation of the device model and Android version.
• Access (via remote guidance) to verify settings.

If you refuse to cooperate with the support team or refuse to perform the necessary troubleshooting steps (such as reinstalling the app or correcting a permission setting), your refund request will be rejected immediately.

• Change of Mind: "I changed my mind" or "I don't want to use it anymore" are not valid reasons for a refund.
• Unwillingness to Root (Optional): While our app works without root, some advanced features on specific restrictive banking apps might require it. Refunds are not issued if a user refuses to root for those niche features.
• Service Discontinuation: If the FamToolApp service is discontinued or your account is terminated due to violation of our Terms of Use (e.g., using the app for illegal spying/stalking), no refund will be provided.