Refund & Cancellation Policy

1

General Return Policy

FamToolApp provides digital software services. Due to the intangible nature of digital products, refunds are generally not provided once a subscription has been purchased and the service has been activated. We operate under a strict "Satisfaction Guarantee" model that prioritizes product functionality, but we require users to adhere to specific installation guidelines.

We offer a partial or full refund only if our technical support team fails to resolve a persistent technical issue that originates from our software, provided that the user has fully cooperated with our troubleshooting process.

2

Installation & Permission Responsibility

FamToolApp relies on Android System permissions to function correctly. It is the sole responsibility of the user to install the application correctly on the target device and grant all necessary permissions.

                    Non-Refundable User Errors:
                    Failure to Disable Play Protect: If Play Protect is not disabled prior to installation, the Android system may automatically remove the app. Refunds are not granted for service interruption caused by Play Protect.
Denied Permissions: If the user denies Runtime Permissions (Location, Contacts, Storage, etc.) during setup, features will fail. This is not a software defect.
Accessibility Service Configuration: Advanced features (Keylogger, Screen Recording, Social Monitoring) require Accessibility Services. Failure to enable or maintain this setting will void refund requests for these features.
Battery Optimization: The app must be excluded from Battery Optimization. If the phone system kills the app to save battery, this is a device setting issue, not a software bug.

                

3

Device Compatibility & Access

Before purchasing a subscription, it is the user's responsibility to verify that the target device is compatible with FamToolApp. We do not issue refunds for the following compatibility or access situations:

Physical Access: You must have physical possession of the target device for the initial installation. No refund will be issued if you purchase a plan but cannot physically access the phone to install the app.
OS Incompatibility: Older Android versions (below 7.0) or specific heavily restricted ROMs (like Android Go edition) may not support all features.
Internet Connection: The target device requires an active internet connection to upload data. We are not responsible for data loss during periods where the target device is offline or disconnected.
Device Reset/Loss: If the target device is lost, damaged, or factory reset by the owner, the software will be removed. This does not qualify for a refund of the remaining subscription period.

4

Mandatory Technical Support

A refund request will only be considered after the user has submitted a formal support ticket and allowed our technical team to investigate the issue. You must provide:

Screenshots or video proof of the error.
Confirmation of the device model and Android version.
Access (via remote guidance) to verify settings.

If you refuse to cooperate with the support team or refuse to perform the necessary troubleshooting steps (such as reinstalling the app or correcting a permission setting), your refund request will be rejected immediately.

5

Specific Non-Refundable Scenarios

Change of Mind: "I changed my mind" or "I don't want to use it anymore" are not valid reasons for a refund.
Unwillingness to Root (Optional): While our app works without root, some advanced features on specific restrictive banking apps might require it. Refunds are not issued if a user refuses to root for those niche features.
Service Discontinuation: If the FamToolApp service is discontinued or your account is terminated due to violation of our Terms of Use (e.g., using the app for illegal spying/stalking), no refund will be provided.

6

Account Auto-Deletion Policy (No Refund)

FamToolApp enforces strict automated account management policies. Under the following circumstances, your account will be permanently deleted by our algorithm system without any prior notification, and NO REFUND will be issued for any remaining subscription period:

3-Hour Trial Expiry: FamToolApp offers a complimentary 3-hour trial period. If no subscription plan is purchased within 3 hours of account creation, the account and all device data will be permanently deleted. No refund or data recovery applies.
7-Day Login Inactivity: If any user — whether on a free trial, active paid plan (Basic, Gold, or Platinum), or any other subscription — fails to log into their account for a continuous period of 7 (seven) consecutive days, the account will be permanently and irreversibly deleted by our automated system. No refund will be processed for the unused portion of any paid subscription.
Application Uninstalled from Target Device: If the child/target device user uninstalls the FamToolApp application and the parent or account holder does not reinstall it within a reasonable timeframe, the account may be permanently deleted without notification. No refund will be provided in this scenario.

User Responsibility:

It is the sole responsibility of the user to: (a) maintain regular login activity on their account (at least once every 7 days), (b) ensure the application remains installed and functional on the target device, and (c) purchase a subscription before the trial expires. Failure to meet any of these conditions may result in permanent account deletion and forfeiture of any remaining subscription balance.