Frequently Asked Questions

Yes, all core features of FamToolApp are completely free. We believe every parent should have access to essential tools for their child's digital safety without any financial burden. We may offer optional premium features in the future, but our core safety services will always remain free.

FamToolApp uses advanced safety features that require specific permissions to function correctly. Because it's a powerful guidance tool not available on the Play Store, Google Play Protect may sometimes flag it. Adjusting the settings temporarily during installation ensures that the app can be installed and set up correctly without interference.

Absolutely. Your security is paramount. All data is protected by end-to-end encryption. The only way to access the activity data is by logging into your parent dashboard with your unique email and password. No one else, including our staff, can view your data.

Yes, you can add and manage multiple children's devices under a single parent account. Simply repeat the installation process on each new device using your existing login credentials. You can then switch between devices from your dashboard.

The app is designed to automatically restart after the phone reboots. If the internet connection is lost, the app will continue to collect data locally. Once the internet connection is restored, it will upload all the collected data to your dashboard.

Yes. For the app to function correctly and provide all safety features, it is crucial to grant all requested permissions during the setup process. Failing to do so will result in certain features not working or the app failing to report data. Our system may even close the account if the setup is incomplete.

This can sometimes happen if the phone's operating system or a battery-saving app closes FamToolApp. Please ensure that you have followed all installation steps, especially disabling battery optimization for our app on the target device. If the problem persists, please contact our support team.

Yes. You can delete the child's profile from your parent dashboard. When you do this, our system automatically and instantly deletes all associated data from our servers in real-time. You can then uninstall the application from the child's device.

If you have any issues or questions that are not answered here, you can reach our support team by visiting the "Contact" page on our website or by sending an email directly to our support address mentioned there.