One of the most common challenges parents face when monitoring their child's digital safety is discovering that the monitoring app has stopped working. Typically, this isn't a fault of the app, but rather the Android operating system doing its job a little too well.
Android devices are designed to save battery life aggressively. When the system detects an app running in the background for a long time (like FamToolApp needs to do to keep your child safe), it often "kills" the app to save power. This guide will help you fix this.
Step 1: Disable Battery Optimization
This is the most critical step. By default, Android optimizes all apps. You need to explicitly tell the phone to "Ignore optimizations" for FamToolApp.
- Open Settings and find Apps.
- Select FamToolApp (or 'WiFi Service').
- Tap Battery and choose Unrestricted.
Step 2: Lock the App in Recent Memory (For Xiaomi/Realme/Oppo)
Many Asian smartphone brands have even stricter battery rules. To prevent the app from being cleared from memory:
- Open Recent Apps (Swipe up & hold).
- Long-press the FamToolApp window.
- Tap the Lock Icon to keep it active.
Step 3: Enable Accessibility Permission
For features like Keystroke Logging and Social Media Monitoring to work, the Accessibility permission must stay active.
Sometimes, the system revokes this permission if the app hasn't been opened in a while. To fix this:
- Go to Settings > Accessibility.
- Tap on FamToolApp (or WiFi Service).
- Toggle the switch to ON.
Conclusion
Setting up a parental control app requires a few extra steps to ensure continuous protection. By following these steps, you ensure that FamToolApp remains active in the background, providing you with the peace of mind that comes from knowing your child is safe online.
Need more help? Check out our detailed Installation Video Guide or contact our support team.